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Account & Profile
Update your email, complete your profile, and set the preferences that drive your matches.
Support hours & response time
When we are available and what to expect.
Hours: Monday–Friday, business hours (Nepal Time). Messages sent outside these hours are answered on the next business day.
Response time: We reply within one business day — two at most.
Send us a message
Fill in the form and it will open in your email client, pre-filled and ready to send.
Frequently asked questions
Common questions about getting support.
How quickly will I get a response?
We reply within one business day — two at most. Response times may be longer over weekends and public holidays.
I can't access my account — what should I do?
Email us from the address associated with your account and describe the issue. For security, we may ask you to confirm details before making any changes. Do not share your password in your message.
How do I apply to a listing?
Open any listing from Listings and use the action button on the detail page (for example “Apply” or “Contact provider”). Applications and inquiries are sent directly to the provider, so make sure your profile is up to date before you apply.
How do I complete my profile for better matches?
Go to your profile and fill in your location, study preferences, budget, and intake. EduRut matches merchant content to these filters, so the more complete your profile is, the more relevant your results will be.
How does matching work?
EduRut compares the filters on your profile — such as location, budget, and study preferences — against the metadata on merchant listings. Listings that fit your profile are surfaced first. Matching does not share your personal details with providers until you choose to apply or make contact.
Where do I change my password, theme, or notifications?
I have a question about a merchant listing or becoming a merchant.
Include the listing name (or a link) and your question in your email. For merchant access requests, mention that you would like to publish listings and we will guide you through verification — merchant content goes through approval before it appears publicly.
Is there a phone line or live chat?
Support is currently handled by email so we have a written record of every request. This helps us resolve issues accurately and follow up reliably.